Effective Date: 1 December, 2020
NAL LAW is committed to protecting your privacy and personal data. As a part of our commitment to privacy, we issue this privacy policy, which sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding personal data and how we will treat it.This privacy policy applies only to:
• customerservice@nal-law.com
• any other websites or services controlled by NAL LAW where this privacy policy is posted or referenced;
• Customer service calls to or from NAL LAW or NAL LAW affiliate call center (this can include via telephone recorded calls).
(Collectively referred to “Websites”)
This privacy policy does not relate to data that is collected offline or to data that is posted or provided by third parties (unless expressly stated otherwise by us).
Your personal data is used only for the purposes of applicable Data Protection Law; NAL LAW will only process any personal data that you provide to it for the purpose of providing legal service.
Should you have any queries on this policy or on your privacy with NAL LAW generally, please either write to our address above directing any communication to the privacy manager, or alternatively www.nal-law.com
Privacy Policy
Data Collected
This privacy policy applies only to data collected on the Websites and does not apply to data collected by NAL LAW through any other means.
NAL LAW collects two types of data from visitors to the Websites: (1) Personal Data; and (2) Non-Personal Data.
1) Personal Data
• "Personal Data" is data that identifies you personally or data from which you are identifiable, such as your name, address, telephone number, email address, company name or in some cases your IP address where this can be used to identify you.
• All personal data provided to obtain one of the online legal services is privileged under the Lawyer-Client privilege and will be kept secret at the same secrecy measures we use at the law firm for the protection of our clients’ personal data.
• We respect your confidentiality and take the protection of your personal data very seriously. Therefore we shall not sell or make your data available to any third party without your prior consent.
• You may alter or update any personal data provided to us as part of registration on the Website at any time.
• For the purposes of applicable data protection legislation, NAL LAW will process any personal data you have provided to it in accordance with our Privacy Notice available on the NAL LAW website, and only for the purpose of providing the legal service.
• You agree that, if you have provided NAL LAW with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer of such personal data to NAL LAW and (2) that you have brought to the attention of any such third party the Privacy Notice available on the Website or otherwise provided a copy of it to the third party. You agree to indemnify NAL LAW in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.
• Please review our Privacy Policy in full, which explains how we treat your personal data and protect your privacy.
• Trustpilot is a consumer review community that builds trust and transparency between consumers and businesses. Trust pilot help NAL LAW proactively collect reviews from our customers. You as a customer, in turn, can voice your opinion and improve online shopping experiences for everyone around the world. Trust pilot invite all of our customers to provide a review of their buying experience using our website. By agreeing to these terms and conditions, you agree to have your data (name, email address and order number) temporarily shared with Trust pilot, to allow them to send you this invitation, however, the data will not be stored. This Data will also not be shared with anyone else.
• Device Data- We may collect data about your services that you purchase or ask customer service through the Websites. Device Data may include your IP address, product category or, F/W and S/W data, country code or device ID (MAC Address, UUID, etc.).
• Account Data- When you first register with the Websites, you could be asked and prompted to enter certain data, such as your email address (which will be your user ID), password, telephone number, name, and address.
• Usage Data- Usage Data refers to all data collected from the Websites such as what action has been applied to the Websites such as clicking logs; your registration details or how you may be using the Websites.
• IP Address- When you use the Websites, we may automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our server.
• Cookie - A "cookie" is a small text file that may be used to collect data about your activity on the Websites. For example, when someone visits a page within the Websites, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the user has visited the Websites previously. Cookies are sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. Cookies may also be used to track users across the Web. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Websites. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users who visit the Websites. Some of the cookies we use may be flash cookies or Adobe cookies. Depending on your browser, these cookies may not be automatically deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org/. By using the Websites, you accept the use of cookies in accordance with this policy. If you do not accept the use of these cookies, please disable them by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to disable all cookies (including strictly necessary cookies) you may not be able to access all or parts of the Websites. Disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this separately within your browser.
• Web Beacons. (also known as "clear gifs," "web bugs" or "pixel tags") "Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Websites and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages.
2) Non-Personal Data
This can be technical data, such as:
• Cookies: For more information on cookies, please see above.
• Service Data: We may collect registration data or other details about your service. Unless this data is tied to your name or address, it is not considered personally identifiable.
We collect the above Non-Personal Data from all visitors to our Websites. If you do not want NAL LAW to have access to this Data, please do not visit our Websites.
Usage of Personal Data
We use your Personal Data that is collected on our Website primarily for the following purposes:
When use of your Personal Data is necessary: (1) to fulfil a service that you have purchased from us (2) for compliance with a legal obligation
Sharing and Disclosure of Data
The following are the only methods for sharing or disclosing your Personal Data:
To fulfil a service to you: For example, if you purchase or download an item from the Websites we may share your Personal Data in order to provide the item to you. In addition, if you email us a question, we may use your email address to process your request and respond to your question. In addition, if you purchase a product via the Websites, we may need to share your data with third parties in order to have that product delivered to you and installed as you requested. Also, if you are entering a competition or prize draw, we may use your Personal Data in order to fulfil the terms of that promotion.
• To selected third-parties including:
1. Ministry of Supply and Internal Trading
2. General Administration of Trademarks and Industrial Models (Internal Trade Development Authority)
3. General Authority for Investments and Free Zones
4. Egyptian Tax Authority
5. All government departments related to the services provided
6. Business partners where necessary, to enable you access to services you request or sign up for either inside Egypt or abroad
7. To third parties as part of any corporate reorganization process including, but not limited to mergers and acquisitions
Except as described in this privacy policy or at the time we request the data , we do not otherwise use, share or otherwise disclose your Personal Data to any third parties.
Messages, Comments and Other Public Posting Areas
Please note that any data you include in a message or comments you post to any service review or any public posting area is available to anyone with Internet access. If you do not want people to know your e-mail address, for example, do not include it in any message you post publicly.
Third Party Websites
This policy applies solely to data collected on NAL LAW. The Websites may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites.
Assignment
In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the Personal Data and Non-Personal Data collected via the Websites.
Changes to this Privacy Policy
We reserve the right to change this privacy policy from time to time in our sole discretion. When we do, we will also revise the "Last Updated”, your continued access to or use of the Services after this publication constitutes your agreement to abide by the policies as amended.
Securing Personal Data
We use reasonable technical and organizational methods to safeguard your data, for example, by password protecting (via usernames and passwords) certain parts of the Websites and by using SSL encryption and firewalls to protect against unauthorized access, disclosure, alteration or destruction. However, please note that this is not a guarantee that such data may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.
Whilst we will use all reasonable efforts to safeguard your data, you acknowledge that data transmissions over the internet cannot be guaranteed to be 100% secure and for this reason we cannot guarantee the security or integrity of any Personal Data that is transferred from you or to you via the internet and as such, any data you transfer to NAL LAW is done at your own risk.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Websites or providing Personal Data to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Websites. We may post a notice on our Websites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances.
Direct Communication with Users
From time to time, we communicate with users who subscribe / choose our Services via email, telephone, post or text message (i.e. for data on our Services and promotions/promotional materials) or when it is within our legitimate interest to do so. For example, we may use your email (or where applicable postal address or telephone number) to confirm your request, to send you notice of payments, to send you information about changes to our Services, to send you review requests and to send notices and other disclosures as required by law.
By providing your Personal Data you should be aware that we will:
We use your Personal Data for the uses identified above in accordance with this privacy policy; We will adopt appropriate safeguards necessary to ensure that your Personal Data is treated securely and in accordance with this policy and applicable laws. For further information on such safeguards, please contact us. If you are visiting from a country outside Egypt, please note that you are transferring your Personal Data to Egypt, which may not have the same data protection laws as your country.
User’s Rights
You have the right to: (1) request data on and access to all the Personal Data we hold about you; (2) request that any inaccurate Personal Data we hold be corrected; (3) request that we delete the Personal Data we hold as part of our service.
Whilst some of these rights can be exercised by you directly through the Websites many of the rights, such as those relating to requests to delete your personal data, will need to be submitted to us. We will consider such responses and respond to you within 30 days. We may charge you a small fee and may require verification of your identity for providing a copy of your data as permitted by law.
Applicable Law; Arbitration
• Except as otherwise set forth in this Privacy Policy, this Privacy Policy shall be exclusively governed by and construed in accordance with the laws of the Arab Republic of Egypt.
• Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or this policy , including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be resolved by contacting NAL Law's electronic legal services Customer Service. If such Dispute has not been settled within sixty (60) days after a request to NAL LAW’s Customer Service on customerservice@nal-law.com, such Dispute can then be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Cairo Regional Center for Commercial and International Arbitration. The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with rules of Cairo Regional Center for Commercial and International Arbitration. The place of arbitration shall be in Cairo, the language of arbitration shall be English, unless you speak Arabic in such case the arbitration shall be conducted in Arabic. The existence and content of the arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the Cairo Regional Center for Commercial and International Arbitration and correspondence, orders and awards issued by the arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (1) the disclosure to the third party is reasonably required in the context of conducting the arbitration proceedings; and (2) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
